Our Commitment

We built ResidencyWorks to help you match. If the platform isn't what you expected, we'll make it right. Every first-time purchaser is covered by our 7-Day Money-Back Guarantee — no hoops, no hassle.

Eligibility

You are eligible for a full refund if all of the following conditions are met:

You are a first-time purchaser to ResidencyWorks.
Your refund request is submitted within 7 calendar days of your initial purchase date.
Your account has not been flagged for abuse or misuse of the platform.

Each account is eligible for one refund only. If you subscribe, receive a refund, and subscribe again, the second subscription is not eligible for a refund.

What Is Not Eligible for a Refund

The following purchases are not covered by the 7-Day Money-Back Guarantee:

Cycle renewals. The 7-day window applies to your initial purchase only.
Credit pack upgrades. Additional Interview Drill credit purchases are non-refundable.
Tier upgrades. If you upgrade from one tier to another, the upgrade payment is non-refundable.

How to Request a Refund

Submit Your Request by Email

Send your refund request to support@residencyworks.com

Subject line: Refund Request — [Your Account Email]

Include: Your full name, the email address associated with your account, and your purchase date.

That's it. No questionnaires, no phone calls, no retention tactics. We'll process your request promptly.

What Happens After You Request a Refund

Once your refund request is received and confirmed eligible:

Your account access will be removed immediately.
Access to all ResidencyWorks products will be revoked upon refund confirmation.
Any unused credits in your account will be forfeited and are not transferable.
Your refund will be issued to the original payment method within 5–10 business days.

Please Note

Processing times depend on your bank or payment provider. While we initiate the refund within one business day of approval, it may take your financial institution several additional days to reflect the credit in your account.

Chargebacks

We encourage you to contact us directly at support@residencyworks.com before initiating a chargeback with your bank or credit card provider. We are committed to resolving issues quickly and fairly.

If a chargeback is initiated instead of a direct refund request, the following applies:

Your right to a refund under this policy is forfeited.
Your ResidencyWorks account may be permanently suspended.
Future purchases may be declined.

Governing Law

This Refund Policy is governed by the laws of the State of New York, United States, without regard to conflict of law provisions.

Questions?

If you have questions about this policy or need help with your account, reach out to us at support@residencyproworks.com. We typically respond within one business day.